FAQ

Frequently Asked Questions

Here you will find answers to some of the questions I receive most often.  I appreciate you reading through this along with the description of each listing prior to adoption!

 

1. Do you take commissions/customs?

Usually, yes! If not, I will have a notice posted on every page of my website detailing why I am no longer taking commissions.

2. how long does it take for a custom piece to be finished?

That really depends on the piece. If you need it by a certain date, I need at least 30 days notice. Often, I am finished with commissioned pieces before then, but to be safe I require 30 days.  I may also be working on commissioned pieces for other clients, so that could factor in as well. Fill out the form on the Request a Quote page to inquire about commissioned work.

3. Can my child play with your pieces?

Though most of my pieces look like toys, they are not for children. Polymer clay is fairly durable but it can break when handled roughly. This can pose a choking hazard. There are also PVC pellets inside of my plush creatures, which could also pose a choking hazard. I do not recommend that any of my work be handled by pets or small children.

4. Returns/Exchanges/Refunds

Due to the nature of my items, I do not accept returns, refunds, or exchanges. Each creature is packaged with the utmost care for shipping. Accidents do happen, however. If your creature arrives damaged, you have two choices:

  1.  Message me with photos of the damage within 7 days of delivery.  Once approved, ship your item back to me in the ORIGINAL packaging. Once received, I will refund the cost minus the shipping fees. Or, I can repair the damage and return it to you.
  2. I can assist you with any repairs that need to be made. Most repairs are really easy and can be done with easily obtained materials.
5. Shipping

I usually ship out on Tuesdays and Fridays. Most orders are shipped out within 3-4 days of purchase, EXCEPT for commissioned pieces. The package will be shipped to the address provided at checkout. If you entered the wrong address, please contact me ASAP and I might be able to fix the problem. I am not liable for incorrect shipping information.

I ship worldwide and only charge for the cost of shipping – meaning, I do not charge extra for shipping materials, only for the shipping itself.

I am not liable for what happens to your order after it leaves my hands. I ship with reputable companies (USPS, UPS, FedEx) but I can not control what happens. If your package doesn’t show up or is running late, please contact the shipping company with your tracking number. This information will be provided to you once your order ships.

I am also not liable for anything extra you might be charged at customs.

6. how do i care for my creature?

Do not, under any circumstances, put your creature in the dishwasher or laundry machine! Non-plush pieces (faces and limbs on plush pieces) can be gently cleaned with a damp cloth. Don’t use soap, cleaner, or detergent. This can loosen the bonds between objects (such as eyes) and cause pieces to fall off. Never use rubbing alcohol or any alcohol based product. For plush parts, use a damp cloth and gently rub the area. After cleaning, use a plastic comb to brush fur out as it dries to prevent clumping.

7. What do you use to make your pieces?

I use Premo polymer clay for all the sculpted parts. Occasionally, I will also use Fimo Soft and Kato Polyclay. I buy in store at JoAnns, Hobby Lobby, and Michaels as I prefer to feel the clay prior to purchasing it.

I buy plain glass cabochons online and create glass eyes using them.

For fur, I buy faux fur by the yard from the fabric store. Occasionally, I dye the fur so it’s the color I want. All fur is luxury grade, made for apparel.

To stuff the plush pieces, I use PVC pellets (poly pellets) and polyfil.

8. How long have you been an artist? Did you go to school?

I took art classes all through high school and then went to college for art. I had to drop out after 2 semesters. I later went back and got my nursing degree. I’m an RN! But shortly after finishing school, I became very ill and was diagnosed with several chronic illnesses. I have Lupus, Fibromyalgia, Chronic Fatigue Syndrome, and Generalized Anxiety Disorder. I turned to crafting to help as a release and fell in love with polymer clay all over again!

9. Can you teach me to do what you do?

I really believe that techniques should be shared and people should help each other out more. It doesn’t cost anything to be a kind human being, right? That being said, I don’t have enough time to help everyone and teach everyone. If you follow me on instagram @gossamer.owl it will be a lot easier for me to help you out. I share a lot of tips and techniques there, and I would encourage you to ask questions in the comments section of my posts. I try really hard not to forget about anyone or deny anyone help, but I am busy and it does happen. I thank you for your patience.

10. do you run sales or offer coupons?

YES! Please sign up for my newsletter to get the latest info.